Dealing with Difficult Clients

Reframe tough client dynamics—scope creep, silence, fee tension—into relationship-building moments for partners leading client relationships.

Who is your most difficult client? Every lawyer has a story. Some difficult clients demand the moon by Friday while others send constant questions that slow you down. Some "overshare" while others hold back critical information. Some change their minds incessantly while others act stubbornly. And then, of course, there are the fee disputes, where you may have to defend your value six minutes at a time. In this seminar, we discuss how to turn conflicts like these into relationship-building moments, helping you grow as a lawyer and a leader in your practice.

Talk through this program for your team

Tell Ben who needs the training and what you are trying to achieve. He will follow up to tailor this program—or recommend a better fit—and find a time that works.